Refund policy

Sesseben Return & Refund Policy

At Sesseben, we take pride in offering premium handcrafted footwear and want every customer to feel confident in their purchase. While we strive to ensure your complete satisfaction, we understand there may be situations where a return or exchange is needed.

Eligibility for Returns & Exchanges

  • You may return or exchange unworn, undamaged shoes within 7 days from the date of delivery. Exeptions apply, please check the important notes at the end of this policy.

  • To be eligible, items must be in original condition, with packaging, tags, and any included accessories intact.

  • Returns are not accepted if the shoes show signs of wear, damage, or alteration.

How to Initiate a Return

  1. Contact our Customer Support Team at info@sesseben.com to start the return or exchange process.

  2. Our team will guide you with the steps and provide the return address.

  3. Please use a trackable shipping service to return your item safely.

Shipping Costs

  • Customers are responsible for the return shipping cost, unless the return is due to an error on our part or a defective product.

  • In cases where Sesseben is at fault, we will cover the return shipping.

Refunds & Exchanges

  • Once your return is received and inspected, we will notify you and process your refund to the original payment method or issue store credit, based on your preference.

  • If you requested an exchange, your replacement pair will be shipped promptly once available.

Store Credit Option

  • Instead of a refund, you may choose to receive store credit to be used toward future purchases on www.sesseben.com.

Our Commitment

We are dedicated to ensuring every Sesseben customer enjoys the craftsmanship and quality of our shoes. If you have any questions about this policy or need assistance with a return, our Customer Support Team is here to help.

Thank you for choosing Sesseben. We look forward to serving you again soon.

Important – Customized Orders

  • Please note: Customized shoes (including models with leather soles crafted specifically per customer request (MTO) , or any custom sizing, color, or patina variations) as stated on the product page are non-returnable 

  • These conditions are clearly stated on the product pages and during checkout.